Until the early 1970's, consumers had no way to distinguish between incompetent and competent mechanics. In response to this need, the independent, non-profit National Institute for Automotive Service Excellence (ASE) was established in 1972.
ASE's mission is to improve the quality of vehicle repair and service through the testing and certification of repair and service professionals.
At present there are about 438,000 professionals with current certifications. They work in every segment of the automotive service industry: car and truck dealerships, independent garages, fleets, service stations, franchises, and more.
Here's how ASE certification works: Prospective candidates register for and take one or more of ASE's 40-plus exams. The tests are grouped into specialties for automobile, medium/heavy truck, truck equipment, school bus, and collision repair technicians as well as engine machinists, alternate fuels technicians, and parts specialists, and collision damage estimators.
Upon passing at least one exam and after providing proof of two years of relevant work experience, the test taker becomes ASE certified. Certification, however, is not for life. To remain certified, those with ASE credentials must be retested every five years.
The tests, which are conducted twice a year at about 800 locations around the country, are administered by ACT, known for its academic and occupational testing programs. The exams stress knowledge of job-related skills. They are no cinch to pass; approximately one out of three test takers fails.
Consumers benefit from ASE certification. It is a valuable yard stick by which to measure the knowledge and skills of individual technicians as well as the commitment to quality of the repair facility employing ASE-certified professionals.
ASE-certified technicians usually wear blue and white ASE shoulder insignia and carry credentials listing their exact area(s) of expertise (brakes, engine repair, etc.), while employers often display their technicians' credentials in the customer waiting area.
Code of Ethics
The owners and managers of automotive service businesses that belong to the
Automotive Service Association (ASA) agree to adhere to a Code of Ethics.
ASA's Code of Ethics is the automotive service industry's standard for
professional business practices.
To use only proven merchandise of high quality distributed by reputable firms.
To employ the best skilled technicians obtainable.
To furnish an itemized invoice for fairly priced parts and services that clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request.
To have a sense of personal obligation to each customer.
To promote good will between the motorist and members of the association.
To recommend corrective and maintenance services, explaining to the customer which of these are required to correct existing problems and which are for preventive maintenance.
To offer the customer a price estimate for work to be performed.
To furnish or post copies of any warranties covering parts or services.
To obtain prior authorization for all work done, in writing, or by other means satisfactory to the customer.
To notify the customer if appointments or completion promises cannot be kept.
To maintain customer service records for one year or more.
To exercise reasonable care for the customer's property while in our possession.
To maintain a system for fair settlement of customer's complaints.
To cooperate with established consumer complaint mediation activities.
To uphold the high standards of our profession and always seek to correct any and all abuses within the automotive industry.
To uphold the integrity of all members of the Automotive Service Association.
Copyright © 2001 Automotive Service Association.
ASC Code of Ethics
Automotive Service Councils of California, is an association primarily comprised
of independently-owned automotive repair facilities, it exists to promote
the continuing success of its members and to advance the professionalism
of the automotive industry.
Repair shops that become members of ASCCA are expected to abide by the following code of ethics:
ALLDATA is the leading provider of diagnostic, repair and estimating information to the professional automotive service industry. ALLDATA's products and services offer the information and solutions that technicians and shop owners need to efficiently repair vehicles and boost shop performance.
Automotive professionals with a high level of industry certifications and shop experience maintain the integrity of ALLDATA's database. In fact, ALLDATA recently received the ASE® Blue Seal of Excellence Recognition for dedicating itself to maintaining a high percentage of ASE certifications among its staff. ALLDATA is the first organization to earn Blue Seal Recognition under the Support Establishments category of this distinguished ASE program.
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'Normal Driving' Can Punish Vehicles
trip driving, loading up the engine by carrying or pulling excess weight
for extended periods, or constant idling can prevent the spark plugs from
getting hot enough to burn off deposits, causing them to foul, for instance.
If the vehicle is burning oil due to worn valve guides, seals or piston
rings, this will also foul spark plugs -- as can cracked or deteriorated